|Marlene Crouse is Regional Director of Case Management Operations at WellSpan Health in Pennsylvania. They started the 21-week series on Everyday Courage for Extraordinary Times yesterday. Afterwards she sent me this email:|
“Everyone liked the format of us watching the video together and then talking about it. I heard from one of the managers on our call that there were people with tears in their eyes. The team needs this, and we (as a whole) need this, so much. You have a wonderful way of speaking to exactly what people need at the time they need it, and in a way where they feel truly safe and cared for. I had someone stop in and tell me how she was going to share this with her daughter when she got home.”
When I put together my goals for the year 2020, creating a course on Everyday Courage was not even on the radar. Then COVID happened and the world went VUCA – a military-coined acronym for volatile, uncertain, complex, and ambiguous.
The word unprecedented has been used so often to describe this year that it’s almost become a cliché, but there is no other way to describe it. And in this VUCA world people are getting frayed at the ages. Over the summer, I started hearing words like exhausted, anxious, and in some cases terrified to describe how people are holding up. If you are not already hearing those words from the people where you work, you will.
The word of the year for 2020 is resilience, and that’s as it should be. But resilience is retrospective – always after the fact. You get back up after you have fallen down.
The accumulation of emotional trauma that almost everyone has experienced this year, in one way or another, means many of us will be going into 2021 carrying a cultural bank account deficit. Retrospective resilience will not be enough. People need hope, they need courage and fortitude, for looking ahead.
You need to teach your people the skills of Prosilience – Prospective Resilience. The good news is that Prosilience is a learned skill. In fact, it comprises the set of skills that I included in the 21 lessons of the Everyday Courage for Extraordinary Times course.
Because this is such an urgent challenge – and because you as a leader must treat it as such – we set the cost of this course to be less than a rounding error on the daily expense budget of the average organization. And we are so certain your people will greatly appreciate this gift that if that’s not the case we’ll send you a full refund.
Go to the website and check out the titles of the 21 video lessons and the 15 eBooks and special reports at the Values Coach website. Ask yourself this: If you knew that you were going to have the same response that Marlene Crouse has seen at WellSpan Health, then why wouldn’t you give this gift of Prosilience and Everyday Courage to your team?
Everyday Courage for Extraordinary Times